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Drinking Fountain Doctor FAQ

  1. What if I don’t know my manufacturer?
  2. How many parts do you stock?
  3. When can I expect my parts?
  4. Is there a minimum order?
  5. What is your return policy?
  6. Should I repair or replace my drinking fountain?
  7. Do you have quantity pricing?
  8. What is the difference between a Drinking Fountain and a Water Cooler?
  9. What does ADA Stand for?
  10. Is there a warranty on new Water Coolers and Drinking Fountains?
  11. What is the difference between the Green & Red spring cartridges?
  12. My drinking fountain leaks water. What is the problem?
  13. Do your new water coolers and drinking fountains come with filters?
  14. How much is shipping for multiple water coolers and drinking fountains?

  1. What if I don’t know my manufacturer?

    Try browsing the parts images to identify the part you need. If you don’t see what you are looking for call 800-518-5388 and one of our parts specialists will help you.

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  2. How many parts do you stock?

    We have 95% of the parts shown on the website in stock. We also have many more parts in stock, and we can special order any drinking fountain or water cooler part you need.
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  3. When can I expect my parts?

    We will ship your in stock part the same day if you order it before 2:00 CST. We ship standard ground which usually takes 1-5 days. If you need your parts sooner, call 800-518-5388 to arrange overnight shipping. Special order parts usually take 1-3 weeks.
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  4. Is there a minimum order?

    No, we have no minimum order.
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  5. What is your return policy?

    We have a thirty day return policy. You may return your part in its original wrapper within thirty days. Shipping and handling charges are not refundable unless we select the wrong part for you. Please call 800-518-5388 to request a Return Authorization Number before sending your part back.  Please see the shipping and policies page for returns on complete water coolers and drinking fountains.
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  6. Should I repair or replace my drinking fountain?

    The answer to this question depends on what the problem is.  If you have a water leak or a water control issue (ex. broken button, stuck pressbar) you should be able to replace the parts and save yourself some money.  If you have a cooling issue then it gets to be a "gray" area.  Sometimes a thermostat or relay is an easy, inexpensive fix.  Many times the problem with the refrigeration system needs professional repair.  If you have a coolant leak or have to replace the cooling components you will need a refrigeration technician who has the equipment and know how to troubleshoot and replace those parts. In that case you are usually better off replacing your water cooler or drinking fountain.
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  7. Do you have quantity pricing?

    Yes, we offer discounted pricing for volume buyers, please call 800-518-5388.
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  8. What is the difference between a Drinking Fountain and a Water Cooler?

    The two terms are often used interchangably.  Technically a Drinking Fountain dispenses water without cooling it.  A Water Cooler cools the water using an internal refrigeration system.
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  9. What does ADA stand for?

    ADA stands for Americans with Disabilities Act. They make regulations on handicap accessibility. An ADA compliant water cooler meets their requirements for handicap accessibility.
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  10. Is there a warranty on new Water Coolers and Drinking Fountains?

    Yes, there is a 5 YEAR LIMITED WARRANTY on the refrigeration system of the unit. Electrical components and water system are warranted for 12 months from date of installation..
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  11. What is the difference between the Green & Red Spring Cartridges?

    The two parts can be used interchangeably. The green spring has more tension than the red spring. The green spring is used behind push bars and the red spring is used behind push buttons.
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  12. My drinking fountain leaks water. What is the problem?

    If water dribbles out of the spout where it is supposed to come out from after you stop pusing the bar/button there is a problem with your valve. If water drips from somewhere it is not supposed to come from you need to look for the source. There are a few common places for leaks to come from. They are the drain gasket, cooling tank, or quick connect push fittings.
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  13. Do your new water coolers and drinking fountains come with filters?

    Filters do not come standard in new units. The filters can be added to almost any drinking fountain or water cooler as an option with an additional charge.
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  14. How much is shipping for multiple water coolers and drinking fountains?

    Shipping is $46.50 total for any quantity. It is not $46.50 per unit.
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The customer service reps that I spoke with were polite and went above and beyond to track down the information I was looking. Seamless interaction, absolutely phenomenal.
Christopher
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Some plumbing fixtures in this store may contain lead.
Lead is harmful to humans, especially young children.

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