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Shipping and Policies

Kully Supply, Inc Shipping & Policies

Shipping Charges in the Contiguous U.S.

Shipping rates are based on what type of item you order:

Parts Orders - Shipping = $8.50
Complete Drinking Fountains, Water Coolers, Porcelain Fixtures and Combination Eyewash / Drench Showers- Freight Shipping = $46.50
- Ordering more than one unit, shipping stays at $46.50

Shipping

We ship in stock orders received before 3:00 pm CST the same day (Mon-Fri).
We ship via UPS. Orders typically only deliver on business days (Mon-Fri).
If you need Saturday delivery, please call, additional charges may apply.
Special order parts usually take 1-3 weeks.
Complete Water Coolers and Drinking Fountains ship direct from the factory. They will arrive in approximately 1-3 weeks. Map shows approximate shipping times for in stock parts

Notice to California and Vermont Residents

KullySupply.com will not ship any faucet or fitting used for drinking water including kitchen, lavatory, basin, or bar faucets that are not AB1953 Compliant. Please make sure the items you are ordering are compliant. If you have questions, please call us at 800-518-5388 for assistance.

Shipping Charges Outside the Contiguous U.S.

If you are located outside the Contiguous U.S., please call us at 952-898-6000 for rates.

Returns

We have a thirty day money back return policy. You may return your item in its original packaging within thirty days for a refund. Shipping charges are not refundable. Please call 800-518-5388 to request a Return Authorization Number before sending your item back. You will be issued a refund after we receive and inspect the returned item.

**Note: Special Order Items may be subject to up to a 25% restocking fee depending on the manufacturer. Canceled orders that have been shipped from the factory, or shipments that are rejected by the customer, may also be subject to a restocking fee.

**Drinking Fountains may be subject to up to a 25% restocking fee. They must be returned in the original package and in resaleable condition. The customer is responsible for arranging and paying for return shipping (the average cost to ship a drinking fountain is around $150). A refund less original shipping charges will be issued upon inspection and acceptance by our staff. If you need to return a drinking fountain please call us for a Return Authorization Number and we can help you arrange return shipping.

For more information, call 800-518-5388.

Sales Tax

Sales tax will only be charged for orders shipped to Minnesota (7.125%).

Secure Shopping

Every transaction you make with KullySupply.com is 100% safe. Your credit card transactions use Secure Socket Layer (SSL) to protect your information over the internet.

Privacy Policy

KullySupply.com will not share, sell, or loan your information to any third parties.

Payment Policy

We accept Visa, Mastercard, American Express and Discover. We also accept faxed Purchase Orders from schools and institutions. After placing your order our secure shopping system will charge your credit card. (fax 952-898-6001)

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Testimonials

Rating

I rated you a 5. I would have given you folks a 10 but 5 was your highest rating you show. Just a little background for this testimonial. I have been dealing with Flushmate Customer Service for over two weeks. On 2/11/2018 I called in a problem with my tank wouldn't stop or flush. The young lady was super nice and tried to fix the problem with a few steps. It still wouldn't stop running. She said she would send me out a new cartridge and It should arrive in about 3 days. Bingo it did as promised. However the repair only lasted a day. I called back on 2/22/2018 and spoke to another gracious young lady. While my tank was not one on their recall she still said she would send me out a whole new tank. I received it on 2/27/2018. I called my plumber and he said he couldn't come till 3/4/2018. I scheduled it with him. I then discovered Flushmate had DIY videos so I checked it out. After several missteps and several hours of knuckle busting I just completed the task at 4a.m. All seems to be working and I'm about to try and get a few winks. In closing let me thank everyone I dealt with for going above and beyond in customer service..

james drummond

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