| Water is not getting cold |
|---|
| Problem | Cause | Corrective Action |
|---|
| Compressor is warm or hot & fan will not shut off |
- Relay connection to compressor is loose
- Relay is defective
- Refrigerant charge problem
- Condenser fins in front of the fan are covered with debris
|
- Push relay onto compressor
- Replace relay
- Contact service agent
- Remove debris with compressed air or vacuum (may have caused overload, relay, or compressor defect)
|
| Compressor is room temperature. Fan runs continuously |
- Possible open overload or relay
- Possible defective compressor
- Condenser fins in front of the fan are covered with debris
|
- Replace overload and relay
- Compressor needs to be replaced, contact service agent
- Remove debris with compressed air or vacuum (may have caused overload, relay, or compressor defect)
|
| Compressor is room temperature & fan will not run. |
- Power lost to outlet
- Open cold control
- Wire terminal not plugged into cold control
|
- Restore power to outlet
- Replace cold control
- Locate correct terminal & plug into cold control
|
| Compressor or inside of water cooler is hot. Fan is not running |
- Fan is blocked by a tube
- Fan is defective
|
- Remove tube from fan
- Replace fan
|
| Compressor is making a loud knocking or grinding noise |
- Compressor is defective
|
- Compressor needs to be replaced. Contact service agent
|
| Water runs out of bubbler continuously |
|---|
| Problem | Cause | Corrective Action |
|---|
| Water cooler is an EZ, HTV, or electric eye series water cooler and water runs even when the power cord is not plugged in |
- Solenoid or solenoid diaphragm is defective
|
- Replace solenoid. (To verify: while water is running, unplug the power cord. If the flow does not stop immediately, replace the solenoid)
|
| Water cooler is an EZ, HTV series water cooler and water stops immediately every time when you unplug the power cord from the outlet |
- Press bar is sticking & holding micro-switch down
|
- Replace press bar, or repair the cause of the sticking press bar - such as the basin hanging on the mounting bracket for EZ model, or the press bar screw is too tight on the HTV model
|
| Water cooler is an EHF, WC, HAC, or EMABF series water cooler |
- Press bar adjustment screw has not been adjusted properly
- Regulator is not stopping the water
|
- Refer to manual & adjust press bar screw clockwise until flow stops
- Replace regulator, could be caused by sand or similar residue - consider adding filter
|
| Water cooler or fountain model other than previous listed |
- Regulator is not stopping the water
|
- Replace regulator, could be caused by sand or similar residue - consider adding filter
|
| Water won't flow intermittently |
|---|
| Problem | Cause | Corrective Action |
|---|
| Water cooler was manufactured prior to 2001 & water is very cold |
- Sensing wire on the cold control has vibrated out of the bulbwell partially
- Replace cold control
- Bulbwell has detached from the evaporator
- Condenser fins in front of the fan are covered with debris
|
- Push sensing wire down in the bulbwell
- Cold control is out of calibration
- Evaporator needs to be replaced - contact service agent
- Remove debris with compressed air or vacuum (may have caused overload, relay, or compression defect)
|
| Water quality problem (taste or odor) |
|---|
| Problem | Cause | Corrective Action |
|---|
| Water has a taste or odor problem |
- Install used plumbers putty or other sealant when connecting water supply
- Installer used a commercial grade stainless steel braided flex line to connect water supply to water cooler
- Water has bacteria or sulfur content
|
- Remove sealant & use Teflon tape or compression fitting
- Remove stainless steel braided flex line & replace with appropriate supply line
- Contact your local water department & have water tested & add appropriate filter. Water cooler may need to be flushed with food grade sanitizer
|
| Water stream is too low |
|---|
| Problem | Cause | Corrective Action |
|---|
| Stream is too low after initial installation of the product |
- Water pressure is lower than factor test conditions
- Press bar adjustment screw has not been adjusted for EHF, WC, HAC, or EMABF series water coolers
- Solenoid will not open up all the way on EZ, HTV, or electronic eye models
- Strainer screen is plugged with debris
- Water cooler has an added filter that is restricted
|
- Remove sealant & use Teflon tape or compression fitting
- Refer to manual and adjust press bar adjustment screw
- Replace solenoid
- Clean or replace strainer screen
- Replace filter
|
| Water stream is too high |
|---|
| Problem | Cause | Corrective Action |
|---|
| Water stream is too high |
- Water pressure is higher than factory test conditions
- Shut off valve is not open all the way causing a back pressure
- Bubbler or orifice is partially restricted with mineral deposits, causing back pressure (similar to placing your thumb partially over the end of a garden hose)
|
- Refer to manual & adjust regulator screw counter clockwise to desired height
- Open shut off valve all of the way
- Clean or replace bubbler or orifice
|
| No Water Flow |
|---|
| Problem | Cause | Corrective Action |
|---|
| Water cooler is an EZ, HTV, or electric eye operated model |
- No power to outlet
- Wire disconnected from solenoid
- Power cord to water cooler is open (compressor & fan will not run)
- Water shut off valve not open
- Regulator valve defective
- Kinked water line internally
- Water is freezing up in the evaporator
|
- Restore power to outlet
- Find correct wire & replace on to solenoid
- Replace power cord
- Open shut off valve
- Replace regulator
- Locate affected line & remove kink
- Refer to freeze up section of "water won't flow intermittently"
|
| No water flow on all other water coolers/fountains |
- Water shut off valve not open
- Regulator valve defective
- Kinked water line internally
- Strainer screen is plugged with debris
- Water is freezing up in evaporator
|
- Open shut off valve
- Replace regulator
- Locate affected line & remove screen
- Clean or replace strainer screen
- Refer to freeze up section of "Water won't flow intermittently"
|
