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Drinking Fountain Troubleshooting
Where do I find the model number of my drinking fountain or water cooler?
There are few different places the model numbers are located. The model number usually consists of letters and numbers. Example (EZS81). If you have a wall mounted drinking fountain or water cooler, the model number is typically located on the bottom of it. You may have to lie on the ground and look up at it. On floor mounted drinking fountains and water coolers the model number will usually be on the very bottom of the unit, on the side or on the inside of one of the panels.
There are few different places the model numbers are located. The model number usually consists of letters and numbers. Example (EZS81). If you have a wall mounted drinking fountain or water cooler, the model number is typically located on the bottom of it. You may have to lie on the ground and look up at it. On floor mounted drinking fountains and water coolers the model number will usually be on the very bottom of the unit, on the side or on the inside of one of the panels.
My drinking fountain or water cooler is leaking from the spout. (When I push the push bar, the water continues to run when I let it go.)
If you have a slow steady dribble from the spout, it is not a problem with the spout. Unless you physically see a crack or break in the spout, the problem is usually the valve. The valve is what controls the water flow. Find the model number on the drinking fountain or water cooler and we will be able to find the correct valve for you.
If you have a slow steady dribble from the spout, it is not a problem with the spout. Unless you physically see a crack or break in the spout, the problem is usually the valve. The valve is what controls the water flow. Find the model number on the drinking fountain or water cooler and we will be able to find the correct valve for you.
My drinking fountain or water cooler has an internal leak.
There are a few common spots internally where a drinking fountain or water cooler leaks. The drain gasket, cooling tank and push in fittings are the most common. The best thing to do is find where the leak is coming from, get the model number and find the breakdown on our site or call us at 800-518-5388.
There are a few common spots internally where a drinking fountain or water cooler leaks. The drain gasket, cooling tank and push in fittings are the most common. The best thing to do is find where the leak is coming from, get the model number and find the breakdown on our site or call us at 800-518-5388.
My drinking fountain or water cooler does not cool anymore.
Sometimes a thermostat, overload or relay is the problem and that is an easy, inexpensive fix. Many times the problem with the refrigeration system needs professional repair. If you have a coolant leak or have to replace the cooling components you will need a refrigeration technician who has the equipment and know how to troubleshoot and replace those parts.
Sometimes a thermostat, overload or relay is the problem and that is an easy, inexpensive fix. Many times the problem with the refrigeration system needs professional repair. If you have a coolant leak or have to replace the cooling components you will need a refrigeration technician who has the equipment and know how to troubleshoot and replace those parts.
How do I check my Solenoid? (On EZ and HTV Series)
If you push your push bar and the water continues to run even when you let go of the push bar, you could have a bad solenoid valve. The way you check this is to push the push bar, let it go, and when the water continues to run, unplug the water cooler. If the water continues to run your solenoid is “stuck on,” and is bad. You need to replace the solenoid. If it does turn off when you unplug it, then it is one of the switches, not the solenoid.
If you push your push bar and the water continues to run even when you let go of the push bar, you could have a bad solenoid valve. The way you check this is to push the push bar, let it go, and when the water continues to run, unplug the water cooler. If the water continues to run your solenoid is “stuck on,” and is bad. You need to replace the solenoid. If it does turn off when you unplug it, then it is one of the switches, not the solenoid.
Compressor will not turn off.
If the water is cold.
-The cold control thermostat could be bad.
-To check if bad TURN OFF POWER to water cooler (unplug from outlet) - The continuity of the thermostat needs to be checked. To do this they need to get an ohm meter.
-If ohm meter shows that the thermostat is OPEN - thermostat is bad.
-To check if bad TURN OFF POWER to water cooler (unplug from outlet) - The continuity of the thermostat needs to be checked. To do this they need to get an ohm meter.
-If ohm meter shows that the thermostat is OPEN - thermostat is bad.
If the water is not cold.
-The compressor is probably out of refrigerant. Have a heating and cooling company come out and re-fill.
-The compressor is probably out of refrigerant. Have a heating and cooling company come out and re-fill.
Compressor is freezing up.
Compressor is low on refrigerant. Have a heating and cooling company come out and re-fill.
Compressor is low on refrigerant. Have a heating and cooling company come out and re-fill.
Compressor isn’t running, but fan is running.
-Overload and/or Relay may have gone bad. To check if bad TURN OFF POWER to water cooler (on plug from outlet)-The continuity of the Overload and Relay need to be checked. To do this they need to get an ohm meter.
-If ohm meter shows that the Overload or Relay is OPEN - then that one is bad.
-If ohm meter shows that the Overload or Relay is CLOSED - then that one is good.
-It’s probably best to replace both the Overload and Relay. If a “clicking” is happening it’s probably the Relay, but it could still be the Overload.
-If ohm meter shows that the Overload or Relay is OPEN - then that one is bad.
-If ohm meter shows that the Overload or Relay is CLOSED - then that one is good.
-It’s probably best to replace both the Overload and Relay. If a “clicking” is happening it’s probably the Relay, but it could still be the Overload.
Compressor is hot.
The compressor has frozen up and it’s time for a new compressor.
The compressor has frozen up and it’s time for a new compressor.
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Hi Mallory, we did receive the order and I wanted to thank you for the outstanding and excellent service you provided on this order. From the beginning of the order, to the delivery, you helped with updates and information that was very helpful and beneficial for our customer. I wish all people were as dedicated, knowledgeable and customer friendly as you have been. I will definitely continue to work with you and I look forward to placing my next order coming up soon. Again, thank you for updates and accuracy of your delivery time for this order. Excellent Job!
John
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Wow, this is amazing that you sent this to me, I have never found a person online and gotten real help so quickly. Thanks so much, have a good weekend.
Holly M - Glenview, IL
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Thanks Shealynn, have a great weekend! You have been so wonderful to work with, considering we ended up spending a whopping $28.00 with Kully Supply. Please let me know if there is someone at your company who I can contact to compliment the excellent service you have provided us.
Debbie S.
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Thank you Mallory!! You are amazing! I am going on the website right now and placing the order for everything. I cannot tell you how much I appreciate your assistance!
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Thanks so much for everything. Feel free to forward this email to your supervisor, to let him/her know that you did an outstanding job today!
Ann Marie B.
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You are wonderful Shawn! Thank you again. Happy holidays and wonderful 2017 for you and yours.
Luis D.
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Excellent service!! Products as described and fast shipping.
Mayelis Estribi
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Dear Shealyn,
Thanks for your response and here is what I think I need. Karaley I knew it was only a matter of time with her ability to treat people someone would see that. She truly is a great person and I have enjoyed getting to know her. I hope you and I will have the same type as well.
David M.
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I needed to order several random parts for an obscure Kohler/Sloan pressure tank system. Katrina helped me in the live chat.
She really hung in there, found what I needed, and posted links for me to click on and ensure that the parts were likely correct. I appreciate her help. I took a lot of her time for parts that are not all that valuable, but important to me. It would have been easy for her to become inpatient, but she hung in there, found what I needed, and checked things which were a little picky in terms of exactly what was included.
Take he to lunch on me! (Really, tell her that a customer was very pleased and wanted to take time to say so.)
Val
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Absolutely the best customer service I've ever seen with a company. I'm a facilities manager so I deal with a lot of people and she was an absolute joy to speak with.
Gary
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I put the parts on and they are working . A big thanks to you and your company for the help, also the videos were a help. I will use your company again!
Ray Lantzy
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Great first time experience on your site for a part I had no number on and only a visual.
Orest K
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The customer service reps that I spoke with were polite and went above and beyond to track down the information I was looking. Seamless interaction, absolutely phenomenal.
Christopher
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Shawn was super helpful and quickly informed me about the replacement parts I needed.
Ben
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That's great thanks so much. I will not hesitate to order parts from Kully Supply next time.
Phil
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Thank you so much for the information from Haws Corp. That was exactly what I needed to know. You have been an excellent help.
Bryan
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"Thank you for checking my price and adjusting. Just made me a lifetime customer!"
Terry Foley
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Shealyn B. was wonderful to work with! She took the time help us understand what we needed, her responses were quick and informed, and she always had a courteous attitude. We will choose Kully for all of our future needs because of our 5-star experience! Thank you!
Allison Endicott
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Managers always here when things go wrong but rarely do they when they go right. Just wanted to give a pat on the back to Jessica (unfortunately I don't know her last name) who helped me through your online chat function today. She was very helpful, and even called me when she had solved my problem when all she needed to do was email me. That's a great employee you have there. She was courteous, helpful, knowledgeable and represented your company very well. Has made me a customer for my plumbing needs. Give her a bonus or at least a public "atta boy" (or girl in this case)!
Bob
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Thanks for all of your help, it’s been really easy to work with you.
Gilberto T.
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I would not hesitate to deal with Kully in the future. Am very impressed with your professionalism and efficiency.
Henry
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Thank you for reaching out with the follow up. I appreciate the customer service… that’s why I keep coming back!
Louis G.
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Worked beautifully. Another successful hassle free order with Kully!
Hank S
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All of you were super helpful, thorough and knowledgeable. Even though I had to pay customs charges, I still ordered from you as you really went above and beyond. Thanks for your help!
Mary
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Thank you for taking the time to contact the manufacturer about the exact replacement part, Mallory. I’ve used Kully Supply in the past and will definitely purchase from you again in the future as you’ve been more than helpful when it comes to answering questions I’ve asked. Have a terrific day and I look forward to contacting you again.
James
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You are truly helpful. I am guessing they are fortunate to have you working for them. Have a great day!
Terry
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Thank you very much. I appreciate all of your help this is exactly what I needed. Have a great week!!!
Patty P.
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Very satisfied with the attention and professionalism of Mallory. I'll always call Kully Supply.
Ernesto
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Hi Mallory
I just wanted to thank you for all of your help !!!!! The install was fairly simple with the exception of having to change the P trap location in order to fit the new foot control ... but it works great!
I know where I will go for any plumbing issues I may run in to!! I have already referred your company to 3 of my friends who are facilities managers with different company's \. Thank You again.
Jim E.
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Mallory was great, she helped search for hydrant keys even when I was sure what we needed ... outstanding customer service. Jeff J.
Jeff Johnson
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I would like to give a big "thank you" to Mallory.
She was very helpful in helping me find a replacement cleanout cover for our facility here in Alaska.
I inquired with a couple different vendors for this part, and only Mallory actually followed up with me. She did what she said she would do in a timely fashion. Unfortunately, good customer service like that has become difficult to find.
Thank you Mallory!
Andy
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Mallory, spout was received today and looked great. We installed the replacement spout today! It looks great.
Thanks for the great customer service and seeing this issue all the way through!
Arnie Richardson
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I rated you a 5. I would have given you folks a 10 but 5 was your highest rating you show. Just a little background for this testimonial. I have been dealing with Flushmate Customer Service for over two weeks. On 2/11/2018 I called in a problem with my tank wouldn't stop or flush. The young lady was super nice and tried to fix the problem with a few steps. It still wouldn't stop running. She said she would send me out a new cartridge and It should arrive in about 3 days. Bingo it did as promised. However the repair only lasted a day. I called back on 2/22/2018 and spoke to another gracious young lady. While my tank was not one on their recall she still said she would send me out a whole new tank. I received it on 2/27/2018. I called my plumber and he said he couldn't come till 3/4/2018. I scheduled it with him. I then discovered Flushmate had DIY videos so I checked it out. After several missteps and several hours of knuckle busting I just completed the task at 4a.m. All seems to be working and I'm about to try and get a few winks. In closing let me thank everyone I dealt with for going above and beyond in customer service..
james drummond
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thank you for the good service and kindness to help in such a kind way.
Ron I
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Wow your web site is impressive. I will definitely keep your contact information handy for future use.
Curtis
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You were very helpful in getting the correct part ordered and I should probably check with you in the future if I have any questions about what to order.
Bob W
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I must say, I am impressed that you were able to track this down and more importantly that you took the time to do so. Really appreciate your providing the parts breakdown, this is a big help.
Alan L.
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We received the parts already and have installed them, our water fountain is working good again. Thanks for your help with this.
Alan
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You made it very easy to order over the phone. Also, you were very patient and easy going when I did not have the part number ready for you :)
Tammy D - Oklahoma City, OK
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Hi. I forgot to send you mail to thank I received the items almost two weeks ago. I am so happy doing business with you. You are great! Best Wishes.
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Good Afternoon,
Just wanted to say hi and to let you know that all items that I have ordered from you have arrived, once again an outstanding customer service and just a great person to work with.
Thank you
Dave
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The Halsey Taylor water fountain at the church was streaming the water to fast and to long and when I Chatted with Mallory she was very helpful by downloading the owners manual for me and telling me how to adjust the pressure from the outside. I'm so thankful for this sight and If I need any parts in the future I will come to this sight first. Thank you for making my job easier!!!
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