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Drinking Fountain Troubleshooting
Where do I find the model number of my drinking fountain or water cooler?
There are few different places the model numbers are located. The model number usually consists of letters and numbers. Example (EZS81). If you have a wall mounted drinking fountain or water cooler, the model number is typically located on the bottom of it. You may have to lie on the ground and look up at it. On floor mounted drinking fountains and water coolers the model number will usually be on the very bottom of the unit, on the side or on the inside of one of the panels.
There are few different places the model numbers are located. The model number usually consists of letters and numbers. Example (EZS81). If you have a wall mounted drinking fountain or water cooler, the model number is typically located on the bottom of it. You may have to lie on the ground and look up at it. On floor mounted drinking fountains and water coolers the model number will usually be on the very bottom of the unit, on the side or on the inside of one of the panels.
My drinking fountain or water cooler is leaking from the spout. (When I push the push bar, the water continues to run when I let it go.)
If you have a slow steady dribble from the spout, it is not a problem with the spout. Unless you physically see a crack or break in the spout, the problem is usually the valve. The valve is what controls the water flow. Find the model number on the drinking fountain or water cooler and we will be able to find the correct valve for you.
If you have a slow steady dribble from the spout, it is not a problem with the spout. Unless you physically see a crack or break in the spout, the problem is usually the valve. The valve is what controls the water flow. Find the model number on the drinking fountain or water cooler and we will be able to find the correct valve for you.
My drinking fountain or water cooler has an internal leak.
There are a few common spots internally where a drinking fountain or water cooler leaks. The drain gasket, cooling tank and push in fittings are the most common. The best thing to do is find where the leak is coming from, get the model number and find the breakdown on our site or call us at 800-518-5388.
There are a few common spots internally where a drinking fountain or water cooler leaks. The drain gasket, cooling tank and push in fittings are the most common. The best thing to do is find where the leak is coming from, get the model number and find the breakdown on our site or call us at 800-518-5388.
My drinking fountain or water cooler does not cool anymore.
Sometimes a thermostat, overload or relay is the problem and that is an easy, inexpensive fix. Many times the problem with the refrigeration system needs professional repair. If you have a coolant leak or have to replace the cooling components you will need a refrigeration technician who has the equipment and know how to troubleshoot and replace those parts.
Sometimes a thermostat, overload or relay is the problem and that is an easy, inexpensive fix. Many times the problem with the refrigeration system needs professional repair. If you have a coolant leak or have to replace the cooling components you will need a refrigeration technician who has the equipment and know how to troubleshoot and replace those parts.
How do I check my Solenoid? (On EZ and HTV Series)
If you push your push bar and the water continues to run even when you let go of the push bar, you could have a bad solenoid valve. The way you check this is to push the push bar, let it go, and when the water continues to run, unplug the water cooler. If the water continues to run your solenoid is “stuck on,” and is bad. You need to replace the solenoid. If it does turn off when you unplug it, then it is one of the switches, not the solenoid.
If you push your push bar and the water continues to run even when you let go of the push bar, you could have a bad solenoid valve. The way you check this is to push the push bar, let it go, and when the water continues to run, unplug the water cooler. If the water continues to run your solenoid is “stuck on,” and is bad. You need to replace the solenoid. If it does turn off when you unplug it, then it is one of the switches, not the solenoid.
Compressor will not turn off.
If the water is cold.
-The cold control thermostat could be bad.
-To check if bad TURN OFF POWER to water cooler (unplug from outlet) - The continuity of the thermostat needs to be checked. To do this they need to get an ohm meter.
-If ohm meter shows that the thermostat is OPEN - thermostat is bad.
-To check if bad TURN OFF POWER to water cooler (unplug from outlet) - The continuity of the thermostat needs to be checked. To do this they need to get an ohm meter.
-If ohm meter shows that the thermostat is OPEN - thermostat is bad.
If the water is not cold.
-The compressor is probably out of refrigerant. Have a heating and cooling company come out and re-fill.
-The compressor is probably out of refrigerant. Have a heating and cooling company come out and re-fill.
Compressor is freezing up.
Compressor is low on refrigerant. Have a heating and cooling company come out and re-fill.
Compressor is low on refrigerant. Have a heating and cooling company come out and re-fill.
Compressor isn’t running, but fan is running.
-Overload and/or Relay may have gone bad. To check if bad TURN OFF POWER to water cooler (on plug from outlet)-The continuity of the Overload and Relay need to be checked. To do this they need to get an ohm meter.
-If ohm meter shows that the Overload or Relay is OPEN - then that one is bad.
-If ohm meter shows that the Overload or Relay is CLOSED - then that one is good.
-It’s probably best to replace both the Overload and Relay. If a “clicking” is happening it’s probably the Relay, but it could still be the Overload.
-If ohm meter shows that the Overload or Relay is OPEN - then that one is bad.
-If ohm meter shows that the Overload or Relay is CLOSED - then that one is good.
-It’s probably best to replace both the Overload and Relay. If a “clicking” is happening it’s probably the Relay, but it could still be the Overload.
Compressor is hot.
The compressor has frozen up and it’s time for a new compressor.
The compressor has frozen up and it’s time for a new compressor.
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Great first time experience on your site for a part I had no number on and only a visual.
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Managers always here when things go wrong but rarely do they when they go right. Just wanted to give a pat on the back to Jessica (unfortunately I don't know her last name) who helped me through your online chat function today. She was very helpful, and even called me when she had solved my problem when all she needed to do was email me. That's a great employee you have there. She was courteous, helpful, knowledgeable and represented your company very well. Has made me a customer for my plumbing needs. Give her a bonus or at least a public "atta boy" (or girl in this case)!
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She was very helpful in helping me find a replacement cleanout cover for our facility here in Alaska.
I inquired with a couple different vendors for this part, and only Mallory actually followed up with me. She did what she said she would do in a timely fashion. Unfortunately, good customer service like that has become difficult to find.
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Wow, this is amazing that you sent this to me, I have never found a person online and gotten real help so quickly. Thanks so much, have a good weekend.
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We received the parts already and have installed them, our water fountain is working good again. Thanks for your help with this.
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Shealyn B. was wonderful to work with! She took the time help us understand what we needed, her responses were quick and informed, and she always had a courteous attitude. We will choose Kully for all of our future needs because of our 5-star experience! Thank you!
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Thank you very much. I appreciate all of your help this is exactly what I needed. Have a great week!!!
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Dear Shealyn,
Thanks for your response and here is what I think I need. Karaley I knew it was only a matter of time with her ability to treat people someone would see that. She truly is a great person and I have enjoyed getting to know her. I hope you and I will have the same type as well.
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Thank you for taking the time to contact the manufacturer about the exact replacement part, Mallory. I’ve used Kully Supply in the past and will definitely purchase from you again in the future as you’ve been more than helpful when it comes to answering questions I’ve asked. Have a terrific day and I look forward to contacting you again.
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I put the parts on and they are working . A big thanks to you and your company for the help, also the videos were a help. I will use your company again!
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Take he to lunch on me! (Really, tell her that a customer was very pleased and wanted to take time to say so.)
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